General Terms and Conditions

Vötter's Hotel **** in Kaprun


Bank connection information
Raiffeisenbank Hohe Tauern, Bankstelle Kaprun
Account words: Verwöhnhotel Vötters Sportkristall GmbH
Bank code: 35012
Account No.: 1014109
IBAN No.: AT373501200001014109
BIC (Swift) RVSAAT2S012

For international transfers from EU member states to Austria, please indicate our IBAN and BIC. If you specify the IBAN and the BIC (= Swift code), only the regular domestic transfer fees are charged. Thanks

Want to pay by credit card? No problem! Download this form and send it back to us with the required data by fax or post. To read and fill out the form, you need acrobat reader:

Cancellation clauses

A free cancellation is possible up to 12 weeks before the arrival date. In case of cancellation after this time, the Austrian Hotel Agreement Terms and Conditions shall be deemed to have been agreed. Of course, we make every effort to rent out vacant rooms to avoid any expense for you and us.

General Terms and Conditions for the Hotel Industry 2006:

Summer bookings 2022

We would like to support you with a lot of flexibility in planning your next holiday. Plan and book your summer holiday now, including free cancellation or rebooking options, i.e. if the travel restrictions are still in place on the planned desired date in the summer season, we will be happy to accommodate you and convert a deposit paid into a credit note or rebook it free of charge.

(These flexible cancellation arrangements can be invoked by both sides)

Insured more relaxed booking:

Because life does not always play the way you would like it to, especially when it comes to a well-deserved holiday, we recommend that all guests take out travel cancellation insurance.

European travel insurance:

With hotel cancellation-plus insurance, you save unnecessary costs if the notorious case occurs in case you are prevented, for example, due to an unforeseen illness or death. Thanks to the travel protection, you will not suffer any financial disadvantage if you cannot start your holiday, have to cancel earlier or even take advantage of a mountain rescue.

Next time it will definitely work out with the holiday! Here you can take out your insurance conveniently: We warmly recommend the travel cancellation insurance of the European and look forward to welcoming you soon.


Of course, we prefer to take cash. It can also be paid with the debit card (bankomat). We are also happy to accept credit cards (VISA and Mastercard). We ask for your understanding that we cannot accept credit cards for packages in which we make use of third-party services.

Single room

From 18,- per night in one of our beautiful single rooms
In a double room for single use (on request) from 30,- per night

Group conditions

For at least 20 full paying persons, we grant a free space on the hotel services in the double room (also applies to the ski packages!).


Your four-legged darlings are also welcome with us – we ask you to register your dog! The price per day is 15,- (without food) – Please do not forget a sleeping blanket. Out of consideration for allergy sufferers, dogs are not allowed in the restaurant and wellness area.


Our ladies at the reception are happy to book massages for you. Our masseuse Helga is here for you on Wednesday, Friday and Sunday from 3.00 to 7.00 p.m. Here you can already get an overview. Reservations please until 8.00 p.m. the day before.


We wish you a lot of fun in our wellness and sauna area. Please observe the following rules:

  • Do not walk into the Pool- and Sauna area with shoes
  • Use the shower before using the pool
  • Very important – please do NOT jump in – the pool is not deep enough
  • Do not leave your children unattended
  • The sauna area is an “adult area” only
  • Bathing caps required in the pool

Arrival and departure

You can move into your room from approx. 2 p.m. on the day of arrival. On the day of departure, your room is available until 10.00 a.m. – then please have to run our maids.

Please let us know in case of a late arrival after 6 p.m.! For arrivals after 9 p.m. we will be happy to prepare a cold plate or a small snack for you, if you have to register.

Service around the Culinary

Please let us know any special requests, allergies or intolerances. We will be happy to prepare the food for you accordingly.


Minor deviations from program points as well as price changes reserved.
Seasonal and weather-related changes or cancellations of events are possible. Your participation in such events is at your own risk.

Dear guests, if there is damage in the room or in the public area during your stay in our house, we ask for your understanding that we may charge you for any costs.

We lay mountains between
you and your everyday life.

Familie VötterSchloßstraße 325710 Kaprun

+43 6547
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