General terms and conditions

Vötter’s Hotel **** in Kaprun

Down payment

Bank details
Raiffeisenbank Hohe Tauern, Branch Kaprun
Account wording: Verwöhnhotel Vötters Sportkristall GmbH
Bank code: 35012
Account no.: 1014109
IBAN No.: AT373501200001014109
BIC (Swift) RVSAAT2S012

For international transfers from EU member states to Austria we ask you to provide our IBAN and BIC. By specifying the IBAN and the BIC ( = Swift code), only the regular domestic transfer charges apply. Thank you

Do you want to pay by credit card? No problem! Download this form and send it back to us by fax or mail with the required data. To read and fill out the form you need Acrobat Reader:

Cancellation clauses

Cancellation free of charge is possible up to 12 weeks before the date of arrival. In case of cancellation after this date, the Austrian Hotel Contract Terms and Conditions shall be deemed agreed. Of course, we try to rent out vacant rooms to avoid expenses for you and us.

General Terms and Conditions for the Hotel Industry 2006:

Book more relaxed with insurance:

Because life doesn’t always play out the way you’d like it to, especially when it comes to a well-deserved vacation, we recommend that all guests take out travel cancellation insurance.

European Travel Insurance:

With the Hotel Cancellation Plus insurance you save unnecessary costs if the infamous case of the cases occurs that you are prevented e.g. because of an unforeseen illness or a death. Thanks to the travel protection, you will not suffer any financial disadvantage if you cannot start your vacation, have to leave earlier or even have to call in a mountain rescue.

Next time it will work out with the vacation for sure! Here you can conveniently purchase your insurance right away: We warmly recommend the travel cancellation insurance of the European and look forward to welcoming you soon.


Of course, we prefer to take cash. However, it is also possible to pay with the EC card (ATM). We are also happy to accept credit cards (VISA and Mastercard). We ask for your understanding that we cannot accept credit cards for packages where we use external services.

Single room supplement

From 20,- per night in one of our beautiful single rooms
In double room for single use (on request) from 30,- per night

Group conditions

For a minimum of 20 full-paying persons we grant a free place on the hotel services in a double room (also valid for the ski packages!).


Your four-legged darlings are also welcome with us – We ask you to register your dog! The price per day is 20,- (without food) – Please do not forget a sleeping blanket. Out of consideration for allergy sufferers, dogs are not allowed in the restaurant and wellness area.


Our ladies at the reception will be happy to book massages for you. Our fair hostess Helga is there for you on Wednesday, Friday and Sunday from 15:00 – 19:00. Here you can already get an overview. Reservations please until 20:00 the day before.


We wish you a lot of fun in our wellness and sauna area. Please observe the following rules:

  • Do not wear street shoes
  • To shower before using the pool
  • Very important – do not jump in – the water depth is not sufficient for this purpose
  • Do not leave the children unattended
  • The sauna area is reserved for adults
  • Bathing cap compulsory in the pool

Arrival and departure

You can move into your room on the day of arrival from about 14:00. On the day of departure your room is available until 10.00 a.m. – then our chambermaids have to do their job.

Please inform us in case of late arrival after 18.00! For arrivals after 21.00 o’clock we prepare – with advance notice – very gladly a cold plate or a small snack for you.

Service around the culinary

Please inform us of any special requests, allergies or intolerances. Very gladly we will prepare the dishes for you accordingly.


Slight deviations of program points as well as price changes reserved.
Seasonal and weather-related changes, or cancellations of events are possible. Your participation in such events is always at your own risk.

Dear guests, if during your stay in our house any damage occurs in the room or in the public area, we ask for your understanding that we may charge you costs.

We put mountains between
you and your everyday life.

Familie VötterSchloßstraße 325710 Kaprun

+43 6547

Looking for the perfect holiday deal?

  • Booking
  • Travelmyth - Top Hotel Kaprun
  • Wellnesscard
  • My Days
  • Holidaycheck

This website uses cookies
We use cookies to personalize content and ads, to provide social media features, and to analyze traffic to our website. We also share information about your use of our website with our social media, advertising and analytics partners. Our partners may combine this information with other data that you have provided to them or that have been collected as part of your use of the Services.

data protection
This website uses cookies so that we can offer you the best possible user experience. Cookie information is stored in your browser and performs functions such as recognizing you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

Strictly Necessary Cookies
Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.

Marketing & Statistics
This website uses Google Analytics to collect anonymous information such as the number of visitors to the site and the most popular pages. Leave this cookie enabled helps us to improve our website.

Google Tag Manager
This is a tag management system. Using the Google Tag Manager, tags can be integrated centrally via a user interface. Tags are small pieces of code that represent activitiescan track. Script codes from other tools are integrated via the Google Tag Manager. The Tag Manager makes it possible to control when a specific tag is triggered.